We are “Amaz” and/or “Studio Amaz”, with the following details:

We offer you/our customers the possibility to buy products at our online e-commerce website (www.studioamaz.com).

These Terms and Conditions apply to any order placed by a visitor/customer to our e-commerce website. When placing an order via our e-commerce website, the customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions and with exclusion of all other conditions. Additional conditions of the customer are excluded, except when previously, in writing and expressly accepted by us.

2. Products on our website / offer

Studio Amaz updates the website as often as possible. We provide most of our products with a description, dimensions and photographs. The photographs serve as an example. The delivered articles can differ in color and condition from the products as shown on the website. Also the dimensions can vary a little bit.

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Studio Amaz.

The offer is always valid while stocks last and may be amended or withdrawn by us at any time. We cannot be held liable for the unavailability of a product.

3. Price

Prices on our website are including VAT. The currency and VAT rate depends on your country.

Prices on our website are exclusive shipping/delivery.

Prices on our website are exclusive customs fees, duties, taxes or any other cost related to import to your country.

We have the right to adjust the prices on our website. The price that existed when you purchased is the valid offer, except there was an error as listed below.

For the prices that are on our website, we strive to display the reality and the intended prices as carefully as possible. Errors that arise and are recognizable as programming or typing errors, never form a reason to be able to claim or assume a purchase, contract or agreement with Studio Amaz.

4. Payments

Payments on our website are possible via the electronic payment methods offered at our checkout page.

5. Pickup, delivery and shipping

Pickup

Pickup of your order is available and free at our warehouse in Tessenderlo, Eersels, Belgium (between house numbers 35 and 37). When your order is ready, we'll contact you to make an appointment.

Shipping

We recommend free pickup to ensure the best possible handling of your pieces.

For shipping or delivery requests, please contact us at info@studioamaz.com. We can ship worldwide. 

Prices on our website are exclusive shipping rates.

Depending on the order, orders will be mostly shipped within 3-5 working days. Except on a period of absence due holidays or any other reason. By absence, this will be communicated via our website and/or social media channels.

Delivery time depends on the destination country.

Our regular transport partner is DHL. We also have the right to use other transport firms.

Most of our products are eligible for shipping. However, because of special and/or large sizes it can be that a product isn't eligible for shipping.

Products shall be delivered by the address given to you. If you entered the wrong address, please contact us asap at info@studioamaz.com to let us know. If your order hasn’t been shipped already we can change your address. If it has been shipped already you will have to contact the shipping company to change your address and redirect your order.

If the parcel is delivered to a parcel point, we are not responsible for parcels not collected. In case parcels are not collected, they will be sent back to us.

We are not responsible for any losses, damages and errors made by the firm that transports your order. When this happens or if you notice this, please contact us asap via info@studioamaz.com, so that we can see what went wrong.

The risk of lost or deterioration of the product is transferred to the customer at the time of the delivery to the customer or if it’s delivered to a parcel point, the time of the delivery to the parcel point.

For the shipping prices that are automatically calculated on our website and/or the rates that we send, we strive to display the reality and the intended prices as carefully as possible. Errors that arise and are recognizable as programming or typing errors, never form a reason to be able to claim or assume a purchase, contract or agreement with Studio Amaz. 

6. Returns & refunds

Returns 

You may request a return within 14 days of receiving your order. Please contact us at info@studioamaz.com to initiate the return.

Product(s) sent back to us without first requesting a return will not be accepted

Items must be returned in original condition. Original packing is not required, but the item must be properly protected for transport.

Return shipping costs are the responsability of the customer.

The product must be send back to us within 14 days after you made use of the right to return.

We have the right to don't accept a return and not pay a (full) refund if we receive the returned product not in the same condition.

Custom-made products are not eligible for return, refund and exchange.

Products on sale/with discount and gift cards are not eligible for return, refund and exchange.

If you are returning a product from outside the European Union (EU), please note that we are not responsible for any customs fees, duties and taxes incurred upon return. All such fees are the sole responsibility of the customer.

We are not responsible for any losses, damages and errors made by the transport firm that you use to return your product.

Refunds

Once we receive and inspect your return, we will proces the refund to your original payment method within 10 days.

7. Damages & issues

Please inspect your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong product.

8. Materials

Our products are handmade with natural materials by local artisans in Indonesia and shipped to Belgium by sea. Due to the artisanal process and the journey across the ocean, subtle transport marks and small variations may occur between similar products. This makes each piece unique.

Most of our products are made from wood or other natural materials. Depending on use, temperature and environmental conditions, changes may occur over time, such as small cracks, splits or variations in colour. This is part of the natural ageing process of the material.

Natural imperfections are part of our production process.

9. Guarantee

The legal guarantee of 2 year is valid.

To make use of guarantee, the customer must be able to provide proof of purchase.

The guarantee does not apply and is not valid for issues as described above, at 8. Materials, of these Terms and conditions.

The guarantee is never applicable to defects arising as a result of accidents, neglect, falls, use of the item contrary to purpose for which it was designed, non-compliance with the user instructions or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

10. Liability

We are not responsible for damage caused by intrusion or hacking of our website. We are not responsible for damage caused by phishing, farming or other forms of internet fraud or other criminal activities.

We are not responsible if we are unable to fulfil our obligations due to force majeure or extraneous cause.

11. Intellectual property

All information, images and other content on our website, e-mails and social media channels are owned by us and protected by the relevant intellectual property rights.

12. Privacy

By accepting an offer/purchasing a product, you agree to the processing of your personal data in accordance with our privacy policy. These Terms and Conditions should be read in conjunction with our privacy policy, which is accessible on our website.

Your contact details may be processed as part of our customer management, for marketing purposes, newsletters and serve to properly execute our agreement with you. Your personal data will not be forwarded or sold for marketing purposes to any third party.

13. Final clauses

If any provision of these Terms and Conditions should be against any legal provision, in whole or in part, and therefore not valid, the other part of these Terms and Conditions shall remain in full force.

These Terms and Conditions as well as all agreements of us shall be governed by Belgian law.